Creative Home Buys LLC (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services.

Section 01

Creative Home Buys LLC (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services.

We collect personal information that you voluntarily provide when you:

• Fill out our contact form or cash offer request form
• Contact us via phone, email, or text message
• Sign up for our services or communications
• Interact with our website or customer service

This information may include:

• Full name and contact information (address, phone number, email)
• Property details (address, condition, timeline for sale)
• Reason for selling and your timeline preferences
• Communication preferences and consent choices
• Any additional information you choose to provide during our communications

When you visit our website, we may automatically collect certain information, including:

• IP address and device information
• Browser type and operating system
• Pages visited and time spent on our website
• Referring website addresses
• Cookies and similar tracking technologies

By providing your phone number and consenting to receive text messages, you agree that we may send you informational, transactional, and promotional text messages using an automated system. Your phone number and SMS data will be used exclusively by Creative Home Buys LLC and will NOT be sold, rented, or shared with any third parties except:

• SMS Service Providers: We use third-party SMS gateway providers solely to deliver text messages to your phone. These providers are contractually obligated to protect your data and use it only for message delivery.
• Legal Requirements: We may disclose SMS data if required by law, court order, or governmental regulation.

Message Frequency: Message frequency varies depending on your inquiry and our communication with you. You may receive multiple messages per week during active transactions.

Message & Data Rates: Standard message and data rates may apply based on your mobile carrier’s plan.

Opt-Out & Help Commands:

Once you reply STOP, you will receive a confirmation message and no further messages will be sent. For assistance, reply HELP or contact us at (720) 338-5867.

Section 02

• Evaluate your property and prepare cash offers
• Communicate with you about your property sale
• Process transactions and coordinate closings
• Respond to your inquiries and provide customer support
• Schedule property visits and inspections

• Send you promotional offers, updates, and newsletters (with your consent)
• Provide information about our services and special offers
• Send appointment reminders and transaction updates
• Follow up on your property inquiry

• Analyze website usage and improve user experience
• Conduct research and analytics
• Develop new features and services
• Monitor and improve customer satisfaction

• Comply with legal obligations and regulations
• Protect against fraud and security threats
• Enforce our terms and conditions
• Resolve disputes and address legal claims

Section 03

We may share your information only in the following limited circumstances:

We share information with trusted third-party service providers who assist us in operating our business, including:

• SMS/Text Messaging Providers: Only to deliver text messages — NOT for marketing purposes
• Email Service Providers: To send emails on our behalf
• Website Hosting & Analytics: To host our website and analyze traffic
• Customer Relationship Management (CRM): To manage customer interactions
• Payment Processors: To process transactions (when applicable)

All service providers are bound by contractual obligations to protect your data and use it only for the purposes we specify.

We may disclose your information if required to do so by law or in response to court orders, subpoenas, requests from government authorities or law enforcement, or to protect our legal rights or prevent fraud and illegal activity.

In the event of a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred to the acquiring entity.

We may share your information with third parties when you have given us explicit consent to do so.

Section 04

You have the right to control how we communicate with you:

• SMS/Text Messages: Reply STOP to any text message to unsubscribe; reply HELP for assistance
• Email Communications: Click “Unsubscribe” at the bottom of any promotional email. Note: You may still receive transactional emails related to active services.
• Phone Calls: Request to be added to our Do Not Call list by calling (720) 338-5867

You have the right to:

To exercise these rights, contact us at (720) 338-5867.

Section 05

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure SSL/TLS encryption for data transmission (HTTPS)
• Encrypted storage of sensitive information
• Regular security assessments and updates
• Access controls limiting employee access to personal data
• Secure data backup and recovery procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Section 06

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors affecting retention periods include:

• Active customer relationships and ongoing transactions
• Legal, regulatory, or contractual obligations
• Dispute resolution and legal defense needs
• Legitimate business interests

When your information is no longer needed, we will securely delete or anonymize it.

Section 07

Our website uses cookies and similar technologies to enhance your experience. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings
• Understand how you use our website
• Improve website performance and functionality
• Deliver relevant content and advertisements

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

Section 08

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

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Section 10

Residents of other states may have additional privacy rights under applicable state laws. Contact us to learn more about your specific rights.

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